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UltraTech Cement offers a plethora of services to its customers to ensure that they get the best from the products that they buy. It also provides technical training to engineers, builders, contractors and even masons.

The technical team comprises experienced civil engineers who act as a link between customers, the sales team and manufacturing, coordinating on issues relating to the technical aspects of cement and its application.
Cement is used as a raw material in construction and its good performance can be ensured only if workmanship is good. The team enhances the quality of construction by giving technical inputs to users such as masons and contractors
Customers are guided on selection of cement and its economic use and, if necessary, site supervision and field visit services are offered free of cost
Regular contact with consultants is established to understand their requirement and feedback is obtained for continual improvement in product quality and services

Knowledge-sharing and customer support
Educating masons and customers on all aspects of the product and building construction. The support includes:
Training masons and site supervisors on good construction practices by organising workshops in association with professional institutions
Organising technical presentations for civil engineers, consultants, builders and contractors to provide updated information in the field of construction
Educating civil engineering students from universities
Conducting awareness programmes for consumers through seminars, exhibitions and workshops

Research and project assistance on cement and concrete

Laboratory services
UltraTech Cement Lanka is the only cement plant/bulk importer in Sri Lanka operating an international standard sophisticated in-house laboratory to ensure quality and also to provide value-added services.

The company’s laboratory services include customer care and guidance through quality monitoring and application research. A dedicated in-house laboratory managed by experienced industry professionals ensures desired testing for cement and concrete.
In-house facility ensures all mandatory procedures of the Sri Lanka Standards Institution (SLSI) have been strictly followed
Regular testing of all available cement in the industry and its analysis for benchmarking, continual improvement and proper guidance to customers
Application-based research for guidance to customers on crucial applications.
Testing services for customers on cement as well as concrete, as sometimes they face the constraints of good testing facilities in the construction industry.




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